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Plume Active
Plume Active0

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Plume Active’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Plume Active or PA or Plume or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Plume Active shall not be held liable for transmission of viruses or bugs, loss of data or damage to digital devices such as computers and mobile phones, business interruptions or profit loss.
    • This website contains material which is owned by or licensed to us. This material includes, but is not limited to the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    • Plume Active reserves the right to discontinue or alter the products and services offered on www.plumeactive.co without prior notice. Plume Active does not warrant that product descriptions or other content on www.plumeactive.co is current and complete despite our best attempts at accuracy.
    • We try to be accurate as reasonably possible to reproduce the colours of our collection. Colours may vary depending on the configuration of your computer screen, studio lighting conditions or between batches during production. Minor variations in measurement (within 0.4 inch) are not considered a defect. You are responsible for ensuring that your sizing measurements are accurate.
    • Prices displayed on www.plumeactive.co are quoted in Singapore Dollars. Prices are subjected to prevailing Goods & Services Tax (GST) for orders to be sent within Singapore. Taxes for overseas orders will be included in shipping rates.
    • Unless you qualify for free delivery, all shipping and delivery costs are borne by you. Please also refer to Shipping.
    • We will not be able to process any returns/exchanges without verification of receipts/invoices. We accept a one-time return per new order that is not made with store credit. Purchases made with store credit will not be valid for any further exchanges or returns. Items must be in original condition, must be undamaged, unsoiled, unworn, unwashed, unscented, unaltered, with all labels and tags intact, packed in its original Plume Active mailer, original packaging, securely sealed and with your returns form, name and order number clearly indicated. Purchase of sale items cannot be returned or exchanged. Return parcels are to reach us within 10 days from date of delivery for local orders and within 20 days from date of delivery for overseas orders. You are responsible for postage costs of returned items and until the items reach us. Kindly note that all return parcels are dealt with via mailing only. If you return an item that does not comply with the above requirements for returns, we reserve the right to reject the return and any request for a store credit refund. If we accept your return, we will make any refunds due to you as soon as possible and generally within 14 business days from the day on which we receive the returned product (excluding weekends and PH/eves of PH). Please note that refunds will be provided only in the form of store credit (valid for 60 days). Shipping charges are not creditable. Please also refer to Returns & Exchanges.
    • If a product of lesser value than the store credit is purchased using the store credit, we will not be able to refund the difference in value (in cash or credit). Store credit cannot be used to pay for shipping charges. You will bear shipping charges for orders made with store credit.
    • If you believe you have received a defective item, please email hello@plumeactive.co within 10 days from date of delivery, with your order number, receipt and attach a photo showing the defect clearly. Any exchange/return requested after the timeframe will not be accepted. We will attend to you within 3 working days (excluding weekends and PH/eves of PH). Items must be in its original condition received, must be undamaged, unsoiled, unworn, unwashed, unscented, unaltered, with all labels and tags intact, packed in its original Plume Active mailer, original packaging, securely sealed and with your returns form, name and order number clearly indicated. If there is stock for the defective item, Plume Active will arrange for a one-to-one exchange. If the replacement item is out of stock, a refund via store credits will be issued (valid for 60 days).
    • Prices and shipping fees paid during checkout do not include any fees, taxes and import duties that might be applied by your bank for cross border transactions, nor fees, taxes and import duties that might be applied by your Customs Office for import taxes/custom duties. If you pass the tax-free threshold in your region, extra fees will be applied before/upon delivery. Your parcel may be subject to customs inspection and the assessment of duties and taxes will be in accordance with local regulations. If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged. Plume Active is not responsible for any of these fees.
    • Use of this website and these terms are governed by the laws of Singapore. Any claim relating to use of the website shall be heard by Singapore Courts.