A quick try-on is cool; a day out is not so cool. Items must be undamaged, unsoiled, unworn, unwashed, unscented, unaltered, with all labels and tags intact, packed in its original Plume Active mailer, original packaging, securely sealed and with your invoice stating your name and order number clearly.
We will not be able to process any returns/exchanges without verification of invoices. We accept a one-time return per new order that is not made with store credit. Purchases made with store credit will not be valid for any further exchanges or returns.
Purchase of samples, seconds and sale items cannot be returned, refunded or exchanged. All sales in this category are final.
Return parcels are to reach us within 10 days from date of delivery for local orders and within 20 days from date of delivery for overseas orders. You are responsible for postage costs of returned items and until the items reach us. Kindly note that all return parcels are dealt with via mailing only.
If you return an item that does not comply with the above requirements for returns, we reserve the right to reject the return and any request for a store credit refund. If we accept your return, we will make any refunds due to you as soon as possible and generally within 14 business days from the day on which we receive the returned product (excluding weekends and PH/eves of PH). Please note that refunds will be provided only in the form of store credit (valid for 60 days). Shipping charges are not creditable.
If a product of lesser value than the store credit is purchased using the store credit, we will not be able to refund the difference in value (in cash or credit). Store credit cannot be used to pay for shipping charges. You will bear shipping charges for orders made with store credit.
If you believe you have received a defective item, please email hello@plumeactive.co within 7 days from date of delivery, with your order number, invoice and attach a photo showing the defect clearly. Any exchange/return requested after the timeframe will not be accepted. We will attend to you within 3 working days (excluding weekends and PH/eves of PH). Items must be in its original condition received, must be undamaged, unsoiled, unworn, unwashed, unscented, unaltered, with all labels and tags intact, packed in its original Plume Active mailer, original packaging, securely sealed and with your returns form, name and order number clearly indicated. If there is stock for the defective item, Plume Active will arrange for a one-to-one exchange. If the replacement item is out of stock, a refund via store credits will be issued (valid for 60 days).
If, for any reason, we are unable to fulfil your order, we will let you know as soon as we can. If payment has been made, we will refund the applicable amount.
Once an order has been placed, it will be processed and cannot be cancelled.
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